Data Deletion · PrimeDocu

You have the right to delete your PrimeDocu account and all associated data at any time. This page explains how.

Deletion is permanent and cannot be undone. All your documents, AI credits, and subscription history will be erased. Export anything you need to keep before proceeding.

Option 1: Delete from the App (Recommended)

The fastest way to delete your account:

Open the PrimeDocu app (mobile or web).
Sign in to your account.
Go to Profile → Account details.
Scroll to the bottom and tap "Delete account".
Confirm the deletion by typing your email address.
Tap "Permanently delete".

Your account and data will be deleted immediately. Confirmation will be sent to your registered email.

Option 2: Email Request

If you cannot access the app, send a deletion request to:

Email: support@primedocu.com

Subject line: "Data Deletion Request"

Include the following information in your email:

The email address registered with your PrimeDocu account.
A statement that you wish to permanently delete your account and all data.
Any account ID you may have (optional, but helps us locate your account faster).

We will respond within 5 business days to confirm and complete the deletion within 30 days.

What Gets Deleted

When you delete your account, the following data is permanently removed:

Your profile (email, display name, avatar).
All uploaded documents and their encrypted blobs.
All AI credit balances and usage history.
Document metadata (filenames, timestamps, tags).
Encrypted recovery keys (if you set a recovery password).
Active subscriptions (Stripe / RevenueCat) are cancelled.
Saved signatures and form-fill data.

What May Be Retained

For legal, financial, or security reasons, we may retain:

Transaction records — invoices and payment history for up to 7 years (tax / audit requirements).
Anonymised analytics — aggregated usage statistics that cannot be linked back to you.
Fraud-prevention records — if your account was flagged for abuse, basic identifiers may be retained.
Legal holds — data subject to ongoing legal investigation will be preserved as required by law.

Subscription Cancellation

Deleting your account does NOT automatically refund active subscriptions. Refunds are at our sole discretion:

Stripe subscriptions: Cancelled immediately; no refund for current billing period unless requested.
Google Play / Apple subscriptions: Must be cancelled separately in your Play Store / App Store account.
Credit packs: Unused credits are forfeited; no refund.

Re-creating an Account

After deletion, you may create a new account with the same email address. However, all previous data, documents, and credits will be gone. New accounts start fresh with the free tier.

Questions?

If you have questions about data deletion, contact us:

Email: support@primedocu.com